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Managed IT Services

Kavaliro is here to supplement your existing IT professionals as a partner and assist with IT support, projects, security, and consultation to make your team’s job easier.

From improving productivity with smart email and collaboration tools to leveraging integrated technology solutions designed to address your most complex business challenges, we work with you to identify, implement, and manage the IT essentials your company needs to work faster, smarter, and more efficiently—inside the office and out.

Kavaliro assists with IT support, projects, security, and consultation to make your team’s job easier.

We’re innovative problem solvers with decades of experience. With expertise in security data management, disaster recovery, end-user devices, and cloud technologies, Kavaliro is a one-stop shop for your managed IT services and consulting needs.

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Kore Essentials

While technology has changed dramatically over the last 15 years, our approach hasn’t. We provide scalable, must-have IT services that fit the exact needs of your organization and exceed industry standards.

Device, Mobile & Desktop Management

Simplify the process of onboarding new employees, connecting remote workers, or securing data on lost devices. From company laptops to personal tablets and smartphones, Kavaliro provides quick, secure, and scalable device management.

Client-Specific Solution Design

  • Focus your time on growing your business or organization.
  • Allow your people to work from anywhere, anytime, on any device.
  • Avoid hardware or software capital expenses.
  • Consolidate spending in a monthly operating expense.
  • Activate and deactivate users and devices quickly and securely.
  • Pay only for activated users.
  • Create a standardized platform that secures and backs up all company data in Kavaliro.

Office Suite: Microsoft Business and Enterprise 365

Access all the programs you use, anywhere you want them. The Office 365 suites allow small and medium-sized businesses to modernize their IT environment and enhance daily productivity with flexible, familiar, and trusted solutions. No matter how you access and use Office 365, you receive the same seamless experience and enterprise-grade security to protect your business and customers.

With Kavaliro supporting your Office 365, you can:

  • Get all of the programs and apps you already use—Exchange, Excel, Word, PowerPoint, SharePoint, Yammer, and more—all in one convenient, cost-effective, automatically updating package.
  • Easily edit documents online and have colleagues instantly see changes in real time.
  • Enjoy industry-leading data protection, preservation, and privacy protocols, including encryption, backup, and recovery.
  • Access Office apps across all PCs, Macs, smartphones, and tablets.
  • Avoid costly upgrades to hardware and software.
  • Future-proof your software by having all updates run automatically in the cloud.
  • Decrease monthly data storage costs.
  • Never again have to worry about downtime due to incompatible or out-of-date software.
  • Deliver your best work with new and innovative features throughout each Office applications
  • Protect your business from malware and spam with up-to-date security and email protection.
  • Collaborate with team members and join online meetings from your preferred mobile device.
  • Save important emails with business-class email and up to 50GB of mailbox space.
  • Store, sync, and share files with OneDrive for Business and 1TB of space.
  • Collaborate with team members and join online meetings from your preferred mobile device.

Network & Server Management

Using industry-leading technology, Kavaliro deploys, manages and supports your organization’s virtual server environment. Take advantage of our expertise, around-the-clock infrastructure management, highly secure facilities, and 24/7/365 support to achieve all the benefits of a virtual server without the time, costs, and resources required to maintain your own servers at your location.

With Kavaliro handling your infrastructure, you can:

  • Shift your IT focus to strategic initiatives.
  • Rest easy with 24/7 proactive monitoring.
  • Avoid capital expenditures for new servers and storage area networks (SANs).
  • Increase hardware utilization up to 10 times.
  • Save money and energy so you can help the bottom line and the environment.
  • Support disaster recovery and business continuity initiatives.
  • Access resources on any device—Android, Apple, Windows, desktop, phone, or tablet.
  • Recover from server failures almost instantaneously, instead of hours or days.
  • Access a fully redundant enterprise-class infrastructure at a fraction of the cost of building and maintaining your own secondary site.
  • Take advantage of technology experts and avoid the resources, hassle, and expense required for ongoing systems management.

Help Desk

With our comprehensive help desk service, Kavaliro is your one-stop shop for all of your IT support needs. Our certified technicians are available around the clock to help employees troubleshoot hardware, software, and network issues.

With Kavaliro powering your help desk, you can:

  • Keep downtime from plaguing your organization’s operational efficiency.
  • Provide your end users with 24/7/365 technical support for all of their hardware and software issues.
  • Benefit from state-of-the-art remote monitoring and maintenance solution so technicians can securely gain remote access to the system in question.
  • Receive support across Microsoft, Apple, and Linux operating systems.

Managed Network Operations Center

Kavaliro’s onshore network operations center (NOC) monitors your IT environment 24 hours a day, seven days a week, 365 days a year. Using our sophisticated network and application performance monitoring tools, our NOC continuously monitors for issues that might result in system failures that take you offline or leave you (and your data) vulnerable.

With Kavaliro monitoring your IT environment, you can:

  • Protect your network with around-the-clock monitoring for network, application, and infrastructure performance issues that might result in failures.

Hosting + Cloud

While technology has changed dramatically over the last 15 years, our approach hasn’t. We provide scalable, must-have IT services that fit the exact needs of your organization and exceed industry standards.

Private Cloud

Dedicated cloud resources—delivered at a fixed cost—designed for enhanced security and control. Enjoy easy implementation, scalability, and operational flexibility with a private cloud from Kavaliro.

Kavaliro Speciality Skill Placements


Optimized server and network infrastructure for excellent performance.


Enjoy high-speed connectivity with unmatched network security.


Managed cloud migration for easy collaboration.

Public Cloud

Highly scalable, pay-as-you-go cloud resources that are easy to start and easy to grow. Public cloud solutions give your organization a competitive edge, keeping you business-focused and agile while lowering hosting costs.

Public Cloud Computing Benefits

Cost Savings

Get freedom from investing in hardware, resources, and security.


Scale up or down as per your business requirements.


Experience data transfer at lightning-fast speed.

Hybrid Cloud

Hybrid clouds represent the best of both worlds—scalable solutions that are built on a predictable foundation. Kavaliro offers hybrid cloud environments to meet all of your unique data, storage, and performance needs.

Hybrid Cloud Computing Benefits


Enjoy business growth with an empowered IT infrastructure.


Cloud control integration for the results you want to achieve.


Manage compliance requirements and experience powerful risk mitigation.

Data Recovery & Backups

Discover powerful solutions to store, recover, and restore essential data. We’ll help you optimize your backup frequency to balance your system’s performance safeguard against potential disruptions, even in the event of a disaster.

Kavaliro Speciality Skill Placements

Disaster Recovery Solution

Automated and sophisticated IT infrastructure that instantly deploy disaster recovery solutions which includes replication, monitoring, and testing capabilities.

Managed Replication Services

Highly secured cloud is offered to protect data between primary and remote data centers with provision of instant access whenever required.

Cost Effectiveness

Cost-effective solutions ensure your data is always one step away from being recovered completely, without breaking the bank.

Websites + Apps

Kavaliro’s application specialists work with you to develop custom digital solutions that enable your company to collaborate, communicate, and automate like never before. From content management design to extending your IT infrastructure, we use platform-specific best practices and top-notch technology to ensure the speed, performance, and security your users expect — wherever and whenever they connect with your business.


Secure sharing and collaboration for individuals, teams, or your entire company. We are one of the only SharePoint hosting providers with an in-house team of Microsoft-certified SharePoint architects, developers, and designers. Our services include:

  • End-to-end development, including wire framing, design, taxonomy, and governance.
  • Hosting via Foundation or Server environments.
  • SharePoint Quick Start and Quick Start Plus configurations.
  • SharePoint Deployment Planning Services (SDPS), a Software Assurance Packaged Services benefit from Microsoft.

Already running a SharePoint initiative and want to streamline it with best practices for design, taxonomy, and governance? We can help with that, too. We can even host it for you in our secure data centers and provide guidance on user adoption strategies and techniques.

Dynamics 365

Manage your entire organization with one application and cover every aspect of your business with applications for sales, finance, customer service, human resources and supply chain management.

What is Dynamics 365?

It’s a collection of CRM and ERP applications that help business owners build better relationships with their customers and optimize their operations. Dynamics 365 connects data from many sources to give you new insights into your company’s sales, customer service and back‑end operations.

Enterprise Resource Planning

Get a complete view of your company’s financial situation, all from one application. Monitor cash flow, manage inventory, and invoice your customers. Stay up to date on your account schedules, budgets, sales orders, and vendor management.

QuickHelp Microsoft Training

Save thousands of hours and dollars every year with an eLearning platform designed to empower your team to work smarter with Office 365. QuickHelp gives Office 365 users access to a personalized learning journey that fits their specific needs—accelerating adoption and increasing productivity and long-term value.


User surveys create a curated learning path based on the company’s goals, job roles, work habits, and skill level.


Targeted, individualized content and messaging keeps users engaged with their learning path.


Deliver the right content at the right time and reinforce learning to transform the way users work with Office 365.

Security + Compliance

Kavaliro’s Security and Compliance services provide the assessment and remediation you need to stay ahead of threats. Our approach is based on governance, risk, and compliance best practices and quickly identifies security breaches, cyberattacks, and rogue employees before they impact your business.

Testing & Assessment

Let Kavaliro handle your organization’s talent, brand development, reporting, and business needs with custom Recruitment Process Outsourcing (RPO) solutions. With over 20 years of RPO experience, our industry experts have the background to customize any process to make sure that all solutions fully support our clients.


Network Vulnerability Assessments

We will work with you to identify all externally facing assets and scan them for vulnerabilities: missing patches, outdated software versions, open ports, and OS services. We will deliver a report and a plan to deal with any issues.

Security Risk Assessments

Our team will review your entire IT environment, so that you get a complete picture of your cyber-risk exposure. We will also identify controls that can mitigate that risk and a plan to measure risk and progress going forward.

Compliance Assessments

DoD CMMC Compliance Assessment and Consulting

The new Cybersecurity Maturity Model Certification (CMMC) standard is here, and it’s being rolled out for the 300,000 non-federal organizations that make up the Pentagon’s supply chain in a staged fashion over the next five years. The core framework for this new five-tiered cybersecurity standard is defined and published, and the government is moving as fast as it can to build out the massive infrastructure of trainers, assessors, and documentation to support it.

Kavaliro’s CMMC Services guide you through the certification-readiness process, and once certified, helps you document your ongoing compliance to the standard.

CMMC was created to ultimately inject more defense contractor accountability into the protection and privacy of sensitive government contract information. Full implementation into all new Defense Department contracts will take five years.

Kavaliro is a Registered Practitioner Organization (RPO) with CMMC-AB. Our Status may be found here.


Network Vulnerability Assessments

We will work with you to identify all externally facing assets and scan them for vulnerabilities: missing patches, outdated software versions, open ports, and OS services. We will deliver a report and a plan to deal with any issues.

Security Risk Assessments

Our team will review your entire IT environment, so that you get a complete picture of your cyber-risk exposure. We will also identify controls that can mitigate that risk and a plan to measure risk and progress going forward.

PCI Assessments

Nearly 22 million businesses have merchant accounts and accept credit cards, requiring them to comply with PCI standards. Businesses that don’t follow suit are subject to significant fines, and may lose their right to accept credit cards.

PCI Assessment Services include:

  • Reviewing Cardholder Data Environments (CDE).
  • Performing PCI pre-audits.
  • Documenting, prioritizing, and remediating PCI-related security vulnerabilities.
  • Providing ongoing compliance and mandatory documentation to protect your business.

HIPAA Assessments & Risk Analysis

The HIPAA security framework mandates a risk assessment as a primary document requirement of the Administrative Safeguards. Whether performed monthly or quarterly, the Risk Profile updates the Risk Analysis and documents progress in addressing previously identified risks, and finds new ones that pop-up.

Consulting & Planning

Your security and compliance requirements are as unique as your business. Our experts will work with you to figure out exactly what you need.

Remediation & Ongoing Management 

At Kavaliro, we don’t just identify problems, we help you fix them.  And we can help you build a security protocol that meets the strictest security and compliance standards.

Identity & Network

Single sign-on, multi-factor authentication, next-generation firewall management, IP and domain reputation management, and monitoring and alerting.


Anti-malware, patching, encryption, and mobile device management.

Identity Access Management

Kavaliro’s Identity Access Management (IAM) service provides protection against one of the leading causes of data breaches and network intrusions—weak or stolen credentials. Kavaliro IAM includes multi-factor authentication (MFA) across applications, VPNs, and endpoints. It also includes a single sign-on (SSO) that provides one-click access to both cloud and on-premises apps, eliminating password sprawl.

Made for the new world of work
Kavaliro IAM is designed for today’s world of work where users, customers, and partners need to access multiple cloud apps and company resources from an array of devices, from anywhere, at any time.

Client-Specific Solution Design

  • SSO (Single Sign-On) access to thousands of popular cloud-based apps and on-premises software.
  • Broad range of authentication methods—push notifications, email, voice, or secure OTP (one-time passcode).
  • Secure, encrypted access on a per-application basis, dedicated PC, or network.
  • Reduce security risks from password sprawl.
  • Reduce your network attack surface through identity management, tracking, and reporting.
  • Enforce deeper security with per-app policies, global policies, and adaptive multi-factor authentication.
  • Protect the entire enterprise with optional comprehensive managed security services for data center, network infrastructure, and devices.
  • Reduce IT Infrastructure costs.
  • Secure behind-the-firewall access, without costly VPN hardware and software.
  • Easily deprovision users from third-party SaaS apps.
  • Speed onboarding of new users with centralized provisioning of cloud and on-premises apps.
  • Fully managed service.

The Kavaliro Difference

Industry Expertise

We have Information Systems executives with management and consulting experience that spans the public and private sectors.

End-to-End IT Solutions

Our client engagements have concentrated in solution design, development, implementation, and continuity of operations.

Business Impacts

Kavaliro’s experience includes tactical and strategic activities, resulting in improved operations and increased profitability.

Kavaliro Managed IT Services Leadership Team

Senior Managing Director, Managed IT Services


Kevin has more than 20 years of experience working within SMB, Mid-Market to Fortune 500 organizations covering technical services, sales, engineering, telecommunications within the hospitality, medical, non-profit and government industries.

Kevin’s goal is to enable every team member to be the best they can be for themselves and our clients, moving obstacles out of their way on their path to greatness. Kevin’s comprehensive, consultative approach helps businesses become aware that properly managed IT can make their business grow instead of hold them back. As the Senior Managing Director he is responsible for overall Managed IT Services vision and strategy. He also oversees the Sales, and Engineering Teams, as well as directing our marketing initiatives. For Kevin, seeing his team achieve incredible results for our clients is the most rewarding part of the role. Kevin enjoys spending time with his wife, Martha, and three children, Kevin, Kenneth, Kristian, participating in almost any sport, staying involved within the community and traveling in his spare time.

Chief Operating Officer


With more than 20 years of experience in the technology solution and workforce solution industries, COO Bill Peppler is responsible for overseeing operations and developing additional new markets and services for Kavaliro across the United States. Before helping launch Kavaliro in 2010, Peppler worked in the Orlando, Seattle, and San Diego markets for international consulting and workforce solutions organizations. He has been recognized as an employment expert in publications like CNN Money, Bloomberg BusinessWeek, Inc. magazine, Fortune magazine, Orlando Business Journal, and The Orlando Sentinel. Under his leadership, Kavaliro has been recognized by INC 500/5000’s fastest growing companies list, seven times.

Peppler is also a founding partner of the successful human resource technology company, FYRE, which had a successful exit through strategic acquisition to Peoplenet/BullHorn in only 36 months and is still a leader in the HR automation industry.

Peppler received his Bachelor of Arts degree from the University of Central Florida and a Master’s degree in Business Management from Troy State University. Peppler and his wife Danielle reside in Orlando, FL with their three children; Will, Charlotte and Blake.


  • Orlando Business Journal 40 Under 40 award winner
  • UCF Alumni Association Board of Directors
  • Mentor of the Year for the University of Central Florida Professional Selling Program
  • Florida Technical College Advisory Board
  • Leadership Orlando
  • Orlando Technology Council

Managing Partner


With more than 25 years of experience in the technical services, engineering, telecommunications, information technology, manufacturing, and government contracting industries, John is responsible for the operations management, business development, and management of employees and culture for Kavaliro nationally.  Prior to launching Kavaliro, Mahony was a founding member and managing partner for SGIS, a National Government Services contractor that sold to Salient Federal Solutions in 2010.  In addition to Kavaliro, Mahony has been involved in a number of business’s including help launching Knight Federal, a Government services firm headquartered in Orlando, FL.  Mahony along with Bill Peppler and Mark Moore helped launch the HR tech software company FYRE, which sold to Peoplenet/Bullhorn within 2 years of creation.

Mahony gives back to the community through a variety of charitable organizations including supporting Boys and Girls Club of Central Florida, Catholic Charities, and closest to home, Kick off for Kids (a Kavaliro Sponsored 501c3) .  Mahony attended the University of Central Florida and graduated with a Bachelor of Arts degree in Organizational Communications. He continues to support his alma mater through the UCF School of Communication board of visitors as well as the UCF Shareholders Society. Mahony also serves as the chapter chair for the Orlando chapter of YPO and well as an at large board member for the Southern Sands chapter of YPO.  He also serves on the Audit Committee Board for Fairwinds Credit Union in Central Florida.

Born in Columbia, SC, he now resides in Orlando & Charlotte with his wife Diane and three children Caden, Owen, and Ava. He enjoys spending time and traveling with his family as well as supporting athletics for his alma mater UCF and has been a diehard Bucs fan since 1976.


  • Charlotte Mover and Shaker award
  • Orlando Business Journal Top 10 Businessmen to Watch
  • 2 time Orlando Business Journal 40 Under 40 award winner
  • Governor’s Entrepreneurship Award in the Mega category
  • YPO forum chair excellence award for the Southeast region

VP of Operations


Tim has over 10 years of experience leading IT and Biz Ops teams in Government, Finance, Insurance, and Technology industries.  At Kavaliro, Tim manages all front office operations as well as government contracts. Before coming to Kavaliro, Davis led operations teams for Citi Bank as well as American Cyber Systems. Tim has been recognized as a industry leader in technology innovations and provides a depth of knowledge around cyber security, business intelligence, and automation.

Tim received his BA in Marketing and Computer Science from the University of North Florida as well as an International Business Degree from the University of Hertfordshire in London. He is an avid baseball fan and resides in Jacksonville, FL with his wife Stephanie.

The Kavaliro Managed IT Services team has quickly become a part of the Knight Federal family and we could not be more pleased to have a trusted partnership with their organization.

Chris Baeton
Chris Baeten
CEO at Knight Federal Solutions

The single biggest benefit to working with Kavaliro is having a dedicated person to our account. It has completely eliminated IT as one of my constant attention headaches. I think the quality of the service and the fact that all of our customer details are accessible to everyone at the company is much better than past IT groups.

Christopher Tracy

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From workforce solutions to managed IT services, we transform business through the art of digitization. Contact us today to get started.

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